Packaging Manufacturer Customer Portal — Built for UK Packaging Suppliers
A customer portal built for UK packaging manufacturing. Give your customers 24/7 access to artwork proof status, batch traceability and order status — surfaced directly from your ERP via its native API. No replacement, no data migration, no middleware. Sysgraft connects to Dynamics 365 BC, Sage 200, OrderWise, SAP Business One, SYSPRO, Epicor and 12 more platforms.
Your customers need artwork, compliance and order data your ERP already has — but they cannot reach it
In packaging manufacturing, the demands on your customer service and technical teams are relentless. When customers cannot see their own data, every account handler becomes a human API.
- Artwork proof status: customers constantly chase where their artwork proof is in the approval cycle — data tracked in your systems but not visible to the people waiting on it.
- Batch and print-run traceability: quality queries on delivered packaging require tracing back to the specific print run or production batch, often well after despatch.
- Material compliance requests: customers need recyclability statements, FSC certification and material compliance documents for their own sustainability and regulatory reporting.
- Multi-SKU order complexity: customers ordering many SKUs with different minimum order quantities and lead times find email-based tracking hard to follow.
The result is a customer-facing team that acts more like an information helpline than a revenue engine. Meanwhile, competitors who offer self-service portals capture a growing share of buyers who expect 24/7 access to their account.
Packaging-specific features that reduce calls and speed up approvals
A Sysgraft customer portal surfaces the data your ERP already holds through a clean, branded interface your customers can access 24/7 on any device.
Artwork proof tracking
Customers see exactly where their artwork proof sits in the approval cycle, and approve or request changes directly through the portal where supported.
Batch and print-run traceability
Authorised customers trace delivered packaging back to the specific print run or production batch — the same data your quality team uses internally.
Material compliance downloads
Recyclability statements, FSC certification and material compliance documents are available for download directly from the portal.
Order status by production stage
Customers see order status through each production stage — artwork, print, converting, despatch — instead of a single vague status.
Multi-SKU reordering
Customers with many SKUs reorder from saved lists in a few clicks, with minimum order quantities and agreed pricing applied automatically.
Stock availability by location
Customers see real-time stock across your production sites, with per-account pricing applied at the API layer.
Order history
Customers browse complete order history with line-level detail, including artwork versions and print specifications used for each run.
Invoice and statement download
Download invoices, credit notes and monthly statements as PDF, with full payment history and outstanding balance visibility.
How the portal connects to your packaging manufacturing ERP
No middleware, no data migration, no forklift upgrade. The portal reads and writes data through your ERP’s native REST or OData API, sitting as a thin layer on top of the system you already run.
D365 BC, Sage 200, SAP B1, SYSPRO, Epicor …
REST / OData • Auth • Rate limiting
React • Next.js • TypeScript
All data is scoped per customer account at the API layer. No customer ever sees another customer’s data.
Packaging manufacturing ERPs we connect to
Sysgraft builds customer portals over the ERP systems UK packaging manufacturers already run. Here are the platforms we work with most often.
| ERP System | Integration Method | API Type |
|---|---|---|
| Dynamics 365 Business Central | REST API — standard v2.0 OData endpoints with OAuth 2.0 | REST / OData |
| Sage 200 | Sage 200 API via OData — native read/write for sales, stock and accounts | OData / REST |
| OrderWise | OrderWise Partner API — authenticated, role-scoped data access | REST API |
| SAP Business One | Service Layer API — SL/SDI endpoints with standard authorisation | REST / OData |
| SYSPRO | SYSPRO RESTful Web API — company-scoped, token-authenticated | REST API |
| Epicor Kinetic | Epicor Ice REST API — BAQ-based data access with OAuth | REST API |
| Infor CloudSuite / M3 | Infor ION API — event-driven, standards-based integration layer | REST / SOAP |
| IFS | IFS Connect REST API — OData-based with OAuth 2.0 | REST / OData |
We also connect to Sage 50, Kerridge K8, NetSuite, Acumatica, Priority ERP, Brightpearl, Dynamics 365 Finance & Operations, Access Dimensions and Intact iQ. The discovery sprint validates your ERP API live before any build price is issued.
What a packaging customer portal delivers
Packaging manufacturers who deploy a self-service portal see measurable improvements across the business, from artwork approval to account management.
Fewer “where’s my proof” calls
Customers track artwork proof status themselves instead of calling or emailing your studio or account team.
Faster quality response
Batch and print-run traceability is available on demand rather than requiring a manual production-record search.
Faster payment
Invoices and statements are available on demand, reducing the “I never received the invoice” delay.
Around-the-clock access
Customers check stock, proof status and documents outside office hours — evenings, weekends and bank holidays included.
Competitive advantage
A branded self-service portal differentiates you from packaging suppliers who still rely on phone and email for order and proof tracking.
ERP data unlocked
The portal surfaces data your ERP already holds, extending its value to your customers without replacing, upgrading or migrating the core system.
See it in action
A composite walkthrough of what a customer portal typically delivers for a distributor running OrderWise — reduced phone calls, faster order processing, and the 24/7 access customers were asking for. The pattern applies across industries.