This page leads with real ERP discovery work. Further down, two SaaS products we've also built and operate — offered separately from our core ERP-interface work, as a demonstration of full-stack engineering capability. Talk to us about your ERP
What We've Built
Two representative discovery sprints below, anonymised at the client's request, show the kind of on-site, API-led work that goes into every Sysgraft engagement before a single line of build code is written. Further down this page, two live SaaS products we built and operate end-to-end demonstrate the engineering standard behind that work.
Manufacturer Using Dynamics 365 Business Central
Client Profile
A specialist manufacturer operating a make-to-order production model with a mix of standard and bespoke products.
The Challenge
The business had recently expanded production capacity but found that planning, purchasing, and production visibility were not keeping pace. Management suspected the ERP platform required significant customisation.
The Discovery Sprint
Sysgraft conducted an on-site discovery sprint combining operational observation, stakeholder interviews, process mapping, data review, and a technical integration assessment.
What We Found On Site
The primary issue was not system capability but inconsistent process execution across departments. Key findings included:
- Production planners maintaining parallel scheduling spreadsheets
- Purchasing decisions being made from manually compiled reports
- Inconsistent item master data affecting planning accuracy
- Multiple versions of operational KPIs being reported to management
API Audit Findings
The technical review identified integration weaknesses that were limiting the value of Business Central. Findings included:
- Production and shop-floor data was being transferred through manual imports
- Several third-party systems operated in isolation from the ERP platform
- Existing APIs provided opportunities for near real-time information flow
- Historical integration projects lacked documentation and governance
Hurdles Overcome During Discovery
One of the biggest challenges was distinguishing genuine system limitations from process issues. Several requirements initially described as software shortcomings were ultimately traced to inconsistent operational practices.
Another hurdle involved uncovering data ownership responsibilities. Different departments maintained overlapping records, resulting in duplicate and conflicting information.
Outcome
The discovery engagement produced a detailed requirements specification, integration architecture, and phased delivery proposal.
The manufacturer obtained a clear understanding of where process improvement, data governance, and integration automation would deliver the greatest operational benefit. The resulting roadmap enabled informed investment decisions and reduced uncertainty around future ERP development.
Wholesale Distributor Using OrderWise
Client Profile
A regional B2B distributor supplying industrial and maintenance products across multiple warehouse locations. The business had grown steadily over several years but was experiencing increasing operational friction as order volumes rose.
The Challenge
Management believed OrderWise was becoming a bottleneck. Warehouse teams reported delays, customer service staff were relying heavily on spreadsheets, and leadership lacked confidence in inventory and fulfilment reporting.
The Discovery Sprint
Over a five-day discovery engagement, Sysgraft conducted stakeholder interviews, process observation, system walkthroughs, and an API and integration audit.
What We Found On Site
The core issue was not OrderWise itself but the accumulation of manual workarounds around it. Several departments had developed their own processes to compensate for perceived system limitations. Key findings included:
- Customer service teams manually rekeying information between systems
- Warehouse staff relying on spreadsheet exports to manage picking priorities
- Product and pricing data maintained in multiple locations
- Reporting processes requiring significant manual intervention each month
API Audit Findings
The API review identified several opportunities to automate processes that were currently being handled manually. The audit revealed:
- Existing API capabilities were significantly underutilised
- Data synchronisation between systems was occurring through scheduled file imports rather than real-time integration
- Multiple duplicate integrations had evolved over time with overlapping responsibilities
- Error handling and monitoring were largely absent, making issues difficult to identify
Hurdles Overcome During Discovery
One challenge was that different departments described the same process in conflicting ways. Workshops were used to map the end-to-end customer journey and establish a shared understanding of how work actually flowed through the business.
A second hurdle involved undocumented integrations that had become business-critical over time. These were identified and documented through system tracing and staff interviews.
Outcome
The engagement concluded with a phased integration roadmap and a detailed proposal covering automation, integration consolidation, and operational reporting improvements.
The client gained clarity on the root causes of their operational challenges and a prioritised plan for reducing manual effort while improving data accuracy.
Beyond ERP interfaces
Thalium gives any software application persistent memory, structured reasoning, and governance — delivered through a single API call. Where raw LLM APIs are stateless compute, Thalium is a Brain: it classifies intent, retrieves memory, structures output, gates on confidence, and writes results back permanently. Every invocation compounds the institutional knowledge your application holds.
In production and used by teams building AI-powered applications across legal, finance, healthcare, and SaaS. Free tier available — no credit card required. Paid plans from £29/month.
Visit thalium.io
Three-ring memory architecture
Session ring for live context. Entity ring for named things. Institutional ring for compounding domain knowledge — all addressable in constant time, no semantic drift.
Confidence gating & intent classification
An 11-type intent taxonomy routes every input through the right reasoning path. A Scorer gates output on confidence before anything reaches your application — no hallucinated context, ever.
Immutable audit trail
Every decision, every memory write, every gate verdict — recorded and immutable. Built for regulated industries where every AI output must be fully explainable and traceable.
Reflect OS gives executives and investment teams a structured system to log decisions, schedule outcome reviews, and measure the calibration accuracy of their own judgment over time. Decision capture takes under 60 seconds. Outcome reviews are automatically scheduled at 30, 90, and 180 days. Over time the platform calculates your confidence calibration score across decision types — surfacing where your judgment is reliable and where systematic biases are costing you.
Used by CEOs, CFOs, investment directors, and leadership teams where decisions carry real consequences. The first time the platform identifies a systematic bias in how you decide, it earns its place permanently. Individual plans from £49/month. 90-day money-back guarantee.
Visit reflect-os.com
Structured decision logging
Context, confidence, risks, and rationale captured in a consistent format while memory is fresh — in under 60 seconds. Nothing gets reconstructed or rationalised after the fact.
Automated outcome reviews
Review checkpoints scheduled at 30, 90, and 180 days automatically. Compare what you predicted with what actually happened. Calibration gaps become visible, not forgotten.
Calibration intelligence
Your 80% confident calls should succeed 80% of the time. Most executives miss by 20+ points. Reflect OS surfaces where systematic overconfidence is costing you — by decision type, category, and condition.
The next product is already being scoped
Sysgraft builds products when we identify a genuine gap that existing tools fail to fill. Both Thalium and Reflect OS went from concept to live product in under two weeks. The next addition to this page will be announced when it is ready.
If you're building something, let's talkBoth products are fully live, actively used, and continuously maintained. They are not prototypes or side experiments. They are the same quality of work we deliver for clients — which is why they exist here rather than on a CV.
Need something built to the same standard?
The same engineering that built Thalium and Reflect OS is what we bring to every client engagement. If you have a workflow problem that needs a bespoke solution, it starts with a Discovery Sprint.