You make decisions that matter on information you know is incomplete.
Sysgraft joins the systems you already run — ERP, CRM and the rest — so anyone in the business can ask a question in plain English and get an answer drawn across all of it.
A working conversation with Euan Pallister — the person who builds every Sysgraft system. There is no salesperson between you and what gets promised. No obligation. Thirty minutes, online or by phone.
- No upfront development fee
- Live 10–14 days after sign-off
- You approve the specification before you commit
First the specification. Then the commitment. Then 10 to 14 days to live software.
Everything Sysgraft will build for you is written down and approved by you before a subscription exists. This is the order it runs in:
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Discovery
A few days of online meetings about how your business actually runs. It's a paid piece of work — £550 to £2,800 depending on turnover, indicative bands, with the exact figure confirmed in writing before you pay anything. You keep everything it produces, whatever you decide next: a discovery report, a plain-English overview of what would be built, and a full technical specification.
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Sign-off
You approve the specification. Sign-off is design intent, not a frozen contract — you're agreeing the direction, not committing to be certain about every detail.
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Build
10 to 14 days from sign-off to live, working software. Not a pilot, not a phased rollout — the system, running, on your data.
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Tuning
90 days of fine-tuning included after go-live. Remote monitoring and maintenance continue for the whole subscription.
Ten to fourteen days is not a claim that can be bluffed. It either happens or it doesn't — which is exactly why it's worth putting in writing.
You've heard this pitch before. It's the delivery that keeps failing.
Most businesses like yours have been through some version of these four. If none of them ring true, Sysgraft probably isn't for you.
The BI tool that didn't stick.
Licences bought, dashboards built — and within months nobody was looking at them, because dashboards answer the questions someone predicted, not the ones you actually have.
What's different: you ask in plain English, about whatever Tuesday throws at you. Nothing to configure, nothing to maintain, and 90 days of tuning after go-live until the system earns its place.
The platform that was oversold.
The salesperson promised it would do all sorts of things. Then the engineer arrived to configure it — and said the salesperson should never have said that, because the product doesn't offer it.
What's different: there is no salesperson. The person you speak to writes the specification, and the specification — which you approve before committing — is the promise. Nobody can sell you a capability the document doesn't contain.
The platform that couldn't fit your business.
Not flexible enough for how you actually operate — or flexible in theory, but too technical to configure yourself, with nobody on their side to do it for you.
What's different: the system arrives already shaped to your business — that is what discovery is for — and the person who built it keeps maintaining it. You never configure anything.
The build that ate the diary.
An outsourced dev team with no feel for the business, needing steering on everything. Or building it in-house — a distraction that never ends, and a maintenance burden that stays after the enthusiasm goes.
What's different: one person who spent years in operations, manufacturing and account management before a decade of software engineering. You describe the outcome; managing the work is not your job. Maintenance is included for the whole subscription.
Real questions, typed by real customers.
Not a feature list. Four questions Sysgraft customers have actually asked — each one impossible to answer from any single system.
“Would it be more advantageous to apply a 3% price increase to all customers, or 5% to the 80% of customers with lower spend?”
That's not a lookup. It's a decision — the kind usually settled by gut feel in a board meeting. Sysgraft assembles the evidence from every connected system and shows its working. The call stays yours.
“What objections have trended in customer conversations over the last 90 days?”
No dashboard can answer this. It comes from what customers actually said — Sysgraft can take in meeting recordings and call transcripts alongside your systems.
“How many times has the last e-shot been mentioned in customer interactions this week?”
An answer that can only exist if marketing activity and customer conversations are both connected. Which is the point: the more of the business it can see, the better its answers get.
“How many times has customer data been put into AI by staff this month?”
Sysgraft also gives you a clear view of AI use across the business. One capability among several, and on the record like everything else: every request logged, with who asked and what came back.
Every answer shows its sources. And when the data doesn't support an answer, Sysgraft says so — and says why — rather than guessing.
Tuesday, 2pm. The board asks what's actually growing the customer base — and how to scale it.
The answer is assembled on the spot from gut feel, experience, someone's new theory, and the numbers from one system. It's the best answer in the room — and you know it isn't the whole picture. Months of iteration follow before anything genuinely improves.
You type the question. The answer comes back drawn from customer conversations, prospecting activity, distribution problems, marketing activity — everything the platform can see — with every source cited. You put a proposal to the board that rests on evidence. The meeting spends its time deciding, not guessing.
That's what it's for. The rest is how it's built, what it costs, and where the limits sit.
Grafted onto the systems you already run. Nothing replaced.
Sysgraft doesn't replace your ERP, your CRM, or anything else you've spent years bedding in. It joins onto them — the way Orthene's system was grafted onto their Winman ERP, and Holemaker's onto OrderWise. Your systems keep doing their jobs. Sysgraft reads across all of them and answers as one.
- The more Sysgraft can see, the better it answers. Connection breadth is what turns a search box into an answer about the whole business.
- Sysgraft isn't tied to one AI vendor. When a better model arrives, your system gets it — no migration, nothing rebuilt.
Illustrative — existing systems, unmoved; one small join
Three businesses run on Sysgraft today. All of them named.
A bespoke production scheduling application replacing a legacy Windows tool and an Excel workbook, connected in both directions with their Winman ERP — every field it writes agreed in the specification first. Orthene are several times the size of a typical Sysgraft client; they're here as evidence of how far the platform stretches.
The Customer Profiler: every night it enriches their OrderWise customer records against Companies House data, scores spend potential and flags financial risk — writing the enriched fields back to OrderWise, to the specification Holemaker approved.
Bought for visibility and decision speed. In the MD's words:
“Distinct positive impact on our visibility of every corner of the business including AI usage, but even more importantly the ability to make decisions quickly has contributed to recent sustainable growth.”
— Darryl Penson, Managing Director, Foremost Pro Ltd
Orthene and Holemaker are named as customers with their permission. Neither has given a quote, so you won't find one here.
No upfront development fee. The 36-month term is what makes that possible.
A bespoke build like this usually arrives as a £40,000–£100,000 invoice before anything works. Sysgraft doesn't charge one. The build is funded through one fixed monthly subscription — from £250 to £1,295 a month depending on turnover — over a 36-month minimum term. Hosting, maintenance, support and ongoing improvement are included. If you're paying an IT support firm and an ERP vendor's professional services to get this kind of work done, that is the spend the subscription replaces — not an addition to it.
The term isn't a catch attached to the offer. It's the mechanism: the build is paid for through the subscription instead of in front of it. Remove the term, and the upfront invoice comes back.
- The first subscription payment falls at go-live — nothing is owed until working software exists.
- The only payment before that is the fixed discovery fee — agreed in writing before you pay it, producing three documents you keep either way.
- The exit cost is published before you sign: remaining months × monthly subscription × a year-band percentage (70% in months 1–12, 55% in months 13–24, 35% in months 25–36), with a worked example, in clause 18.1 of the Master Terms.
- The post-term renewal rate is capped at no more than 15% above your then-current subscription.
- All figures exclude VAT.
What Sysgraft won't do — stated here, not discovered later.
The AI never writes to your systems. Anywhere.
Bespoke modules may write to specific, named fields — under rules agreed in your specification, and you approve exactly which fields before anything is built. Orthene's schedule export and Holemaker's nightly enrichment both work this way: enumerated, approved, and nothing beyond.
Sysgraft doesn't act on its own initiative.
Anything that runs automatically — like that nightly enrichment — runs because the specification says so, does exactly what the specification says, and does nothing else.
Sysgraft is a subscription to a working system, not a codebase you buy outright.
While you subscribe, it runs, it's maintained, and it improves. If you leave, your data comes back to you in full — and the software stops. Software you own outright is what the £40k–£100k upfront model buys, along with the ageing codebase and the maintenance burden that come with it. This is the opposite trade — and Sysgraft would rather you weighed it now than found it in the terms.
After the included 90 days of tuning, changes cost £800 a day, minimum one day.
A bounded promise you can hold us to — which is what makes “maintenance included” worth believing.
Sysgraft is one person, and your board will notice.
That's why the code sits in escrow: if Sysgraft ever defaulted, it passes to its clients.
Doing nothing is also a decision. It just doesn't feel like one.
Finance directors and accountants put the cost of poor visibility for a typical £3m–£8m business well into six figures a year — their figure, not ours. The alternative doesn't start with a commitment. It starts with a conversation about your business: where the decisions are hardest, what you can't currently see, and whether Sysgraft is actually the right answer to it. If it isn't, you'll leave knowing more clearly what is.
With Euan Pallister — the person who would run your discovery, write your specification, and build your system. No salesperson, no obligation. Thirty minutes, online or by phone.
Check whether your systems fit →
A short form about the systems you run. Tell us where to send it and you'll get a straight answer on compatibility, plus practical guidance on managing rising AI use in the business — useful whether or not we ever speak.