Customer portal ROI calculator
This calculator uses your own numbers and your own assumption about how much self-service uptake you'd realistically get — we don't supply a claimed percentage, because it genuinely varies by business. It estimates the annual value of staff time freed up, not a guaranteed outcome, and not a price. Sysgraft doesn't publish fixed prices because cost depends on scope; a discovery sprint gives you an actual fixed-price proposal to compare against this estimate.
Your current situation
Your assumption
Indicative only, based entirely on the numbers and assumption you entered above — we have not applied any Sysgraft-supplied percentage. Calculation: weekly query volume × minutes per query, converted to annual hours over 46 working weeks, valued at your hourly rate, then reduced by your uptake assumption. This does not include the cost of building or running a portal — that is scoped and fixed during a discovery sprint, and depends on your ERP, module count and integration complexity.
How to use this number
This figure is the value of staff time a portal could realistically free up — not a promise, and not a substitute for a proper scoping conversation. Compare it against a fixed-price build and subscription quote from a discovery sprint to see whether the numbers work for your business. The Harrow manufacturer case study shows how one real client's cost comparison worked out; the shape of the maths there is the same idea, applied to a different type of legacy system cost.