Electronics Manufacturing Customer Portal — Built for UK Electronics Manufacturers
A customer portal built for UK electronics manufacturing. Give your customers 24/7 access to compliance certificates, order status and lead-time visibility — surfaced directly from your ERP via its native API. No replacement, no data migration, no middleware. Sysgraft connects to Dynamics 365 BC, Sage 200, SAP Business One, SYSPRO, Epicor, NetSuite, Acumatica and 11 more platforms.
Your customers need compliance and order data your ERP already has — but they cannot reach it
In electronics manufacturing, the demands on your customer-facing and quality teams are relentless. When customers cannot see their own data, every account manager becomes a human API.
- Compliance certificate requests: customers routinely need current RoHS, REACH and CE declarations for their own compliance files, often at short notice and for products ordered some time ago.
- Lead-time and allocation queries: component lead times shift constantly; customers want current, order-specific lead-time and allocation status without waiting on an email reply.
- Batch and date-code traceability: a quality issue downstream often requires tracing a component back to its batch or date code — data your ERP holds but customers cannot reach.
- Complex, high-mix orders: orders spanning many part numbers with different lead times and MOQs are hard to track by email; customers want one place to see everything.
The result is a customer-facing team that acts more like an information helpline than a revenue engine. Meanwhile, competitors who offer self-service portals capture a growing share of buyers who expect 24/7 access to their account.
Electronics-specific features that reduce calls and speed up compliance
A Sysgraft customer portal surfaces the data your ERP already holds through a clean, branded interface your customers can access 24/7 on any device.
Compliance certificate access
Customers download current RoHS, REACH and CE declarations and datasheets on demand, instead of emailing your technical team.
Lead-time visibility by line
Customers see current, order-specific lead-time and allocation status per part number, pulled live from your ERP.
Batch and date-code lookup
Authorised customers trace delivered components back to batch and date-code records — the same data your quality team uses internally.
Order status by component
High-mix orders with many part numbers are tracked line by line, with status and expected ship date for each.
Datasheet and BOM downloads
Technical datasheets and bill-of-materials documentation are available for download directly from the portal.
Stock and allocation visibility
Customers see real-time stock and allocation status across your sites, with per-account pricing applied at the API layer.
Order history and reordering
Customers browse complete order history with line-level detail and reorder using saved part lists.
Invoice and statement download
Download invoices, credit notes and monthly statements as PDF, with full payment history and outstanding balance visibility.
How the portal connects to your electronics manufacturing ERP
No middleware, no data migration, no forklift upgrade. The portal reads and writes data through your ERP’s native REST or OData API, sitting as a thin layer on top of the system you already run.
D365 BC, Sage 200, SAP B1, SYSPRO, Epicor …
REST / OData • Auth • Rate limiting
React • Next.js • TypeScript
All data is scoped per customer account at the API layer. No customer ever sees another customer’s data.
Electronics manufacturing ERPs we connect to
Sysgraft builds customer portals over the ERP systems UK electronics manufacturers already run. Here are the platforms we work with most often.
| ERP System | Integration Method | API Type |
|---|---|---|
| Dynamics 365 Business Central | REST API — standard v2.0 OData endpoints with OAuth 2.0 | REST / OData |
| Sage 200 | Sage 200 API via OData — native read/write for sales, stock and accounts | OData / REST |
| OrderWise | OrderWise Partner API — authenticated, role-scoped data access | REST API |
| SAP Business One | Service Layer API — SL/SDI endpoints with standard authorisation | REST / OData |
| SYSPRO | SYSPRO RESTful Web API — company-scoped, token-authenticated | REST API |
| Epicor Kinetic | Epicor Ice REST API — BAQ-based data access with OAuth | REST API |
| Infor CloudSuite / M3 | Infor ION API — event-driven, standards-based integration layer | REST / SOAP |
| IFS | IFS Connect REST API — OData-based with OAuth 2.0 | REST / OData |
We also connect to Sage 50, Kerridge K8, NetSuite, Acumatica, Priority ERP, Brightpearl, Dynamics 365 Finance & Operations, Access Dimensions and Intact iQ. The discovery sprint validates your ERP API live before any build price is issued.
What an electronics customer portal delivers
Electronics manufacturers who deploy a self-service portal see measurable improvements across the business, from technical support to account management.
Fewer inbound compliance calls
Customers self-serve RoHS/REACH certificates and datasheets instead of calling your technical team.
Faster lead-time queries
Order-specific lead-time and allocation status is available on demand rather than requiring a manual check for every enquiry.
Faster payment
Invoices and statements are available on demand, reducing the “I never received the invoice” delay.
Around-the-clock access
Customers check stock, lead times and documents outside office hours — evenings, weekends and bank holidays included.
Competitive advantage
A branded self-service portal differentiates you from manufacturers who still rely on phone and email for order and compliance queries.
ERP data unlocked
The portal surfaces data your ERP already holds, extending its value to your customers without replacing, upgrading or migrating the core system.
See it in action
A composite walkthrough of what a customer portal typically delivers for a distributor running OrderWise — reduced phone calls, faster order processing, and the 24/7 access customers were asking for. The pattern applies across industries.