Wholesale & Distribution Customer Portal
A customer portal purpose-built for wholesale distributors. Give your trade customers 24/7 self-service access to real-time stock by depot, customer-specific pricing, order history and reordering, delivery slot booking, account statements and proof-of-document download — all connected directly to your ERP. Fewer calls, faster orders, happier customers.
The wholesale sales desk is a switchboard
In UK wholesale distribution, the sales team spends most of the day answering the same questions the ERP could answer instantly — if customers could reach it.
- Trade customers calling to check stock availability before placing an order
- Multiple price tiers per customer that staff must look up and apply manually
- Minimum order quantities and mixed-case pricing causing order errors
- Delivery slot scheduling managed over the phone, one customer at a time
- Credit limit management — staff guessing whether an order will be stopped
- Invoice and POD requests flooding the accounts and admin teams daily
Every one of those answers already exists in your ERP. The problem is that the data is locked behind screens only your staff can reach, and the phone becomes the only channel. A wholesale customer portal unlocks that data for your trade customers, 24/7, on any device. Read more about the specific challenges in our guide to customer portals for wholesalers →
How a customer portal helps wholesalers
Purpose-built features that address the real operational pain points of UK wholesale distribution.
Real-time stock by depot
Live stock levels pulled from your ERP, broken down by depot or warehouse location. Trade customers see exactly what is available where, reducing stock enquiries and guesswork.
Customer-specific pricing
Each trade customer sees only their agreed price list — trade tier, contract pricing, promotional discounts and minimum order quantities — applied automatically from the ERP. No more quoting errors.
Quick reorder from history
Regular trade customers can reorder from their order history in two clicks. Saved baskets for weekly standing orders, and quick-order entry for stock codes they know by heart.
Delivery slot booking
Customers choose from available delivery slots inline, with cut-off times and depot catchment areas enforced automatically. Reduces the back-and-forth of scheduling deliveries over the phone.
Account statement & credit view
Customers see their current balance, credit limit, available credit and payment history at a glance. Overdue invoices, payment due dates and statement downloads are always accessible.
POD download
Proof of delivery signatures, delivery notes and other despatch documents available for instant download. Your admin team stops emailing attachments and your customers get what they need instantly.
How the wholesale portal connects to your ERP
No middleware, no data migration, no forklift upgrade. The portal sits as a lightweight API layer on top of your existing ERP.
WHOLESALE CUSTOMER PORTAL (React / Next.js / TypeScript) | | HTTPS / REST | API ADAPTER LAYER (data mappping, auth, caching) | ┌────────────────┼────────────────┐ | | | OrderWise Kerridge K8 D365 BC | | | Sage 200 SAP Business One [your ERP] | | | └────────────────┼────────────────┘ | YOUR EXISTING ERP (data stays in one place)
The API adapter handles authentication, account-scoped data filtering and response formatting — so the portal never touches your ERP directly. Your data stays where it is, and the portal surfaces exactly what each customer is allowed to see.
Built over the ERP you already run
Sysgraft connects to the ERP platforms UK wholesale distributors rely on every day — through their native APIs, with no middleware.
| ERP System | Integration Method | API Type |
|---|---|---|
| OrderWise | OrderWise Partner API — authenticated, role-scoped data access for stock, orders and pricing | REST API |
| Kerridge K8 | K8 API — real-time data layer with full CRUD on core entities including pricing and stock | REST API |
| Dynamics 365 Business Central | REST API — standard v2.0 OData endpoints with OAuth 2.0 for sales, stock and finance | REST / OData |
| Sage 200 | Sage 200 API via OData — native read/write for sales orders, stock levels and account data | OData / REST |
| SAP Business One | Service Layer API — SL/SDI endpoints covering sales, inventory and business partners | REST / OData |
We also work with SYSPRO, Epicor Kinetic, NetSuite, Access Dimensions, Infor CloudSuite and more. The discovery sprint validates your ERP API live and confirms exactly what data and write-back capabilities are available before any build price is issued.
What a wholesale portal does for your business
The measurable impact of giving trade customers self-service access to their data.
Fewer phone calls
Trade customers self-serve stock checks, order status and invoices. Your sales team handles exceptions and selling, not switchboard duty.
Accurate ordering
Customers see their exact pricing, available stock and minimum order quantities at the point of ordering. Fewer errors, fewer credit note reversals.
Repeat orders made easy
Reordering from history takes seconds. Regular customers place their weekly orders without contacting anyone, and you keep the revenue flowing without lifting a finger.
24/7 access
Your trade customers place orders and check stock when it suits them — evenings, weekends, bank holidays. No more “I’ll have to call you back tomorrow.”
Reduced credit risk
Customers see their credit limit and outstanding balance before placing an order. Fewer orders that get stopped at dispatch, and fewer surprises on both sides.
Happy customers
Distributors with a portal retain trade customers longer. Self-service is table stakes for B2B buyers now — and a branded portal sets you apart from competitors still taking orders by phone.