Manufacturing Customer Portal — Built for UK Manufacturers
A customer portal built for UK manufacturing. Give your customers 24/7 access to production orders, invoices, stock availability and delivery schedules — surfaced directly from your ERP via its native API. No replacement, no data migration, no middleware. Sysgraft connects to Dynamics 365 BC, Sage 200, OrderWise, SAP Business One, SYSPRO, Epicor, Infor, IFS and 10 more platforms.
Your customers need information your ERP already has — but they cannot reach it
In UK manufacturing, the demands on your customer-facing team are relentless. When customers cannot see their own data, every production scheduler, sales admin and account manager becomes a human API.
- Production order status: customers call weekly asking whether their batch is in production, awaiting QC or ready for despatch — data your ERP tracks on every manufacturing order.
- Multiple order lines, staggered delivery: a single sales order may have ten line items each with a different promised delivery date. Communicating this by email creates confusion and repeat queries.
- Batch traceability queries: customers in regulated industries (food, pharma, aerospace) need batch numbers, lot records and certificate of conformance documents — often years after the original order.
- Complex pricing per customer: each customer negotiates a unique price matrix based on volume, rebate structure and contract terms. Your team spends hours calculating and re-sending quotes.
The result is a sales desk that acts more like an information helpline than a revenue engine. Meanwhile, competitors who offer self-service portals capture a growing share of digitally native buyers who expect 24/7 access to their account.
Manufacturing-specific features that reduce calls and speed up operations
A Sysgraft customer portal surfaces the manufacturing data your ERP already holds through a clean, branded interface your customers can access 24/7 on any device.
Production order visibility
Customers see the real-time status of every production order — scheduled, in progress, on hold, awaiting QC or completed. No more callbacks to the factory floor to check "where is my batch."
Batch and lot tracking
Customers look up batch and lot numbers assigned to their orders, with full traceability data from your ERP. Essential for regulated sectors where audit trails are a contractual requirement.
Delivery schedule by line item
Each line on a sales order may have a different delivery date. The portal shows a per-line-item schedule so customers know exactly what is arriving and when — no more manual spreadsheets.
Certificate of conformance access
Customers download certificates of conformance, material test certificates and other compliance documents directly from the portal. No more emailing PDFs from a shared drive or filing cabinet.
Stock availability by location
Customers see real-time stock levels across your warehouses and production sites. Per-account pricing is applied at the API layer, so each customer sees only their agreed trade prices.
Order history and reordering
Customers browse complete order history with line-level detail, reorder from past orders using saved baskets, and place new orders where your ERP API supports validated write-back — with pricing and credit rules applied automatically.
Invoice and statement download
Download invoices, credit notes and monthly statements as PDF. View payment history, outstanding balances and credit position — all without emailing the accounts department.
Account management
View credit limit, current balance, payment terms and account statements. Customers manage their account preferences, update contact details and track their spending without contacting your support team.
How the portal connects to your manufacturing ERP
No middleware, no data migration, no forklift upgrade. The portal reads and writes data through your ERP’s native REST or OData API, sitting as a thin layer on top of the system you already run.
D365 BC, Sage 200, SAP B1, SYSPRO, Epicor …
REST / OData • Auth • Rate limiting
React • Next.js • TypeScript
All data is scoped per customer account at the API layer. No customer ever sees another customer’s data.
Manufacturing ERPs we connect to
Sysgraft builds customer portals over the ERP systems UK manufacturers already run. Here are the platforms we work with most often.
| ERP System | Integration Method | API Type |
|---|---|---|
| Dynamics 365 Business Central | REST API — standard v2.0 OData endpoints with OAuth 2.0 | REST / OData |
| Sage 200 | Sage 200 API via OData — native read/write for sales, stock and accounts | OData / REST |
| OrderWise | OrderWise Partner API — authenticated, role-scoped data access | REST API |
| SAP Business One | Service Layer API — SL/SDI endpoints with standard authorisation | REST / OData |
| SYSPRO | SYSPRO RESTful Web API — company-scoped, token-authenticated | REST API |
| Epicor Kinetic | Epicor Ice REST API — BAQ-based data access with OAuth | REST API |
| Infor CloudSuite / M3 | Infor ION API — event-driven, standards-based integration layer | REST / SOAP |
| IFS | IFS Connect REST API — OData-based with OAuth 2.0 | REST / OData |
We also connect to Sage 50, Kerridge K8, NetSuite, Acumatica, Priority ERP, Brightpearl, Dynamics 365 Finance & Operations, Access Dimensions and Intact iQ. The discovery sprint validates your ERP API live before any build price is issued.
What a manufacturing customer portal delivers
Manufacturers who deploy a self-service portal see measurable improvements across the business, from the sales desk to the balance sheet.
Fewer inbound phone calls
Customers self-serve order status, stock levels and invoice copies instead of calling the sales desk — freeing your team to focus on selling.
Fewer order errors
Customers enter their own orders against their agreed pricing and product codes, reducing transcription errors from phone and email orders.
Faster payment
Invoices and statements are available on demand, with clear payment terms and online access — reducing the "I never received the invoice" delay.
Around-the-clock access
Customers check stock, place orders and download documents outside office hours — evenings, weekends and bank holidays included.
Competitive advantage
A branded self-service portal differentiates you from manufacturers who still rely on phone and email for customer communication.
ERP data unlocked
The portal surfaces data your ERP already holds, extending its value to your customers without replacing, upgrading or migrating the core system.
See it in action
Read how a UK wholesale distributor transformed its customer experience with a Sysgraft customer portal — reducing phone calls, speeding up order processing and giving customers the 24/7 access they were asking for.