Construction & Building Materials Customer Portal — Built for UK Merchants and Suppliers
A customer portal built for UK construction and building materials suppliers. Give your trade customers 24/7 access to delivery schedules, proof of delivery, product certificates and account status — surfaced directly from your ERP via its native API. No replacement, no data migration, no middleware. Sysgraft connects to Dynamics 365 BC, Sage 200, OrderWise, Kerridge K8, SAP Business One, SYSPRO, Epicor and 11 more platforms.
Your trade customers need site delivery and account data your ERP already has — but they cannot reach it
In construction and building materials supply, the demands on your trade counter and accounts team are relentless. When customers cannot see their own data, every trade counter assistant becomes a human API.
- Delivery scheduling by site: trade customers running multiple live sites call constantly to check what is arriving where and when — data your ERP already holds against every open order.
- Proof of delivery disputes: a delivery query on a busy site often means digging through paper POD books or scanned files to prove what was delivered and signed for.
- Product certificates and compliance: customers need CE/UKCA declarations, technical data sheets and material certificates for building control and warranty purposes, often well after the original order.
- Trade account credit visibility: customers with multi-site accounts want to see their credit limit and current balance across all sites before placing another order, rather than calling accounts.
The result is a customer-facing team that acts more like an information helpline than a revenue engine. Meanwhile, competitors who offer self-service portals capture a growing share of buyers who expect 24/7 access to their account.
Construction-specific features that reduce calls and speed up site logistics
A Sysgraft customer portal surfaces the data your ERP already holds through a clean, branded interface your customers can access 24/7 on any device.
Delivery scheduling by site
Trade customers see confirmed delivery windows per site and per order line, pulled live from your ERP’s despatch data — no more calling to check what is on the wagon.
Proof of delivery access
Signed PODs are available to download or view directly from the portal, resolving site disputes without a call to the transport office.
Product certificate downloads
CE/UKCA declarations, technical data sheets and material certificates are available on demand for building control and warranty records.
Trade account credit status
Customers see their credit limit, current balance and payment terms across every site on the account, without contacting accounts.
Multi-site order management
Customers with several live sites manage orders, deliveries and account status for each site from a single login.
Bulk and pallet reordering
Customers reorder standard bulk and pallet quantities from order history in a few clicks, with agreed trade pricing applied automatically.
Stock availability by branch
Customers check real-time stock across branches and yards before committing a site team to collect or wait on a delivery.
Invoice and statement download
Download invoices, credit notes and monthly statements as PDF, with full payment history and outstanding balance visibility.
How the portal connects to your builders’ merchant or supplier ERP
No middleware, no data migration, no forklift upgrade. The portal reads and writes data through your ERP’s native REST or OData API, sitting as a thin layer on top of the system you already run.
D365 BC, Sage 200, SAP B1, SYSPRO, Epicor …
REST / OData • Auth • Rate limiting
React • Next.js • TypeScript
All data is scoped per customer account at the API layer. No customer ever sees another customer’s data.
Construction & building materials ERPs we connect to
Sysgraft builds customer portals over the ERP systems UK builders’ merchants and materials suppliers already run — including platforms built specifically for trade distribution.
| ERP System | Integration Method | API Type |
|---|---|---|
| Dynamics 365 Business Central | REST API — standard v2.0 OData endpoints with OAuth 2.0 | REST / OData |
| Sage 200 | Sage 200 API via OData — native read/write for sales, stock and accounts | OData / REST |
| OrderWise | OrderWise Partner API — authenticated, role-scoped data access | REST API |
| SAP Business One | Service Layer API — SL/SDI endpoints with standard authorisation | REST / OData |
| SYSPRO | SYSPRO RESTful Web API — company-scoped, token-authenticated | REST API |
| Epicor Kinetic | Epicor Ice REST API — BAQ-based data access with OAuth | REST API |
| Infor CloudSuite / M3 | Infor ION API — event-driven, standards-based integration layer | REST / SOAP |
| IFS | IFS Connect REST API — OData-based with OAuth 2.0 | REST / OData |
We also connect to Sage 50, Kerridge K8, NetSuite, Acumatica, Priority ERP, Brightpearl, Dynamics 365 Finance & Operations, Access Dimensions and Intact iQ. The discovery sprint validates your ERP API live before any build price is issued.
What a construction customer portal delivers
Builders’ merchants and materials suppliers who deploy a self-service portal see measurable improvements across the business, from the trade counter to the transport office.
Fewer “where’s my delivery” calls
Trade customers check delivery status and confirmed windows themselves instead of calling the trade counter or transport office.
Fewer POD disputes
Signed proof of delivery is available on demand, resolving site disputes without a search through paper records.
Faster payment
Invoices and statements are available on demand, reducing the “I never received the invoice” delay across multi-site accounts.
Around-the-clock access
Site managers check stock, delivery status and certificates outside office hours — including early starts and weekend working.
Competitive advantage
A branded self-service portal differentiates you from merchants who still rely on phone and email for site logistics.
ERP data unlocked
The portal surfaces data your ERP already holds, extending its value to trade customers without replacing, upgrading or migrating the core system.
See it in action
A composite walkthrough of what a customer portal typically delivers for a distributor running OrderWise — reduced phone calls, faster order processing, and the 24/7 access customers were asking for. The pattern applies across industries.