Kerridge K8 Customer Portal & Staff Portal — Without Replacing Kerridge K8
Yes — you can add a modern customer portal, staff portal and management dashboard to Kerridge K8 without replacing it. Sysgraft connects to the Kerridge K8 API and builds a bespoke interface layer on top, for UK manufacturers and distributors. No ERP replacement, fixed-price build, UK-hosted.
A KCS product that dominates UK builders merchants and specialist distribution, with deep trade-counter and account-customer workflows.
Where Kerridge K8 slows your people and customers down
K8 runs the trade counter, but the customer side is phone-and-fax era. Account customers cannot see their own orders, balances or proofs of delivery without calling, and the trade counter queue grows whenever the system is busy. The green-screen heritage shows in the interface.
Built for the way Kerridge K8 data is actually used
- A trade customer portal for account customers: orders, balances, statements, proof of delivery and reordering
- A trade-counter assist screen that cuts queue time with faster lookups
- A branch / management dashboard for counter throughput, account health and stock
K8's builders-merchant customers are exactly the audience that benefits most from self-service: cutting trade-counter queue time and giving account customers 24/7 access to their own data is a direct, measurable win.
Connecting to Kerridge K8
| API model | API access through the KCS partner programme, covering orders, pricing, stock and customer accounts — the same family of APIs that underpins OrderWise integrations. |
| Authentication | Authenticated via the KCS API model; customer portal accounts and staff Entra SSO handled at the portal layer. |
| Key entities | Sales Orders, Pricing, Stock, Customer Accounts, Trade Counter transactions |
| Hosting | UK data residency — AWS eu-west-2 or Azure UK South |
| Validation | Live API audit during the discovery sprint, using your credentials, before any build price |
Kerridge K8 interface layer FAQ
Can you add a customer portal and staff portal to Kerridge K8 without replacing it?
Yes. Sysgraft builds a modern interface layer over Kerridge K8 via its API, leaving the ERP exactly as it is. API access through the KCS partner programme, covering orders, pricing, stock and customer accounts — the same family of APIs that underpins OrderWise integrations. Authenticated via the KCS API model; customer portal accounts and staff Entra SSO handled at the portal layer.
Does Kerridge K8 have an API we can use?
Yes. API access through the KCS partner programme, covering orders, pricing, stock and customer accounts — the same family of APIs that underpins OrderWise integrations. The discovery sprint includes a live API audit against your instance using your credentials before any build price is issued.
Do we need Kerridge's involvement to integrate?
API access for K8 runs through the KCS partner programme. We handle that relationship; the discovery sprint confirms the access path and the entities available for your version.
Can it handle account-specific trade pricing?
Yes. Account-specific pricing is core to how the portal shows the right prices to the right customer, drawn live from K8.
How is the build priced?
Every project starts with a fixed-price discovery sprint that scopes and prices the build. The build itself is fixed price, followed by a cancellable monthly subscription for hosting, support and ERP API monitoring.
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