Built, then kept.
A standalone app doesn't know when Sage pushes an update, or when your CRM changes its API, or when a connection quietly stops working. We do — because watching for it is part of the job, not an extra you have to ask for.
The systems you connect to don't stand still.
Sage releases updates. Your CRM changes its API. A supplier's platform gets rebuilt without warning. None of that is unusual — it's just what happens over the life of any system that stays useful for years. The problem is that most integrations aren't built to notice when it happens; they just quietly stop working, and nobody finds out until a report comes back wrong or a request fails.
The AI Control Centre is monitored, not just installed. When something upstream changes, we're the ones who notice — and where it affects your connection, we fix it, usually before you'd have any reason to think something was different.
The subscription isn't rent. It's retained engineering.
You're not paying to keep access to something that was finished on day one. You're paying for it to still work correctly on day one thousand — watched, maintained, and fixed by the people who built it, for as long as you're with us.
What's included, without asking
- Monitoring for connection failures and upstream changes to the systems you run.
- Fixes for breakages caused by updates on your suppliers' side, not just ours.
- Ongoing hosting, backups, and the security posture set out on our Security & Data Handling page.
- A named point of contact, not a ticket queue you disappear into.
Questions about maintenance
What happens when Sage or my CRM pushes an update?
We watch for it, and where it affects your connection, we fix it — usually before you'd have noticed anything was different.
Is maintenance an extra cost?
No. It's included in your subscription. The subscription isn't rent for software that sits still — it's what keeps the join sound for as long as you're with us.
What if a connection breaks?
We monitor for exactly this. Most breakages are caught and fixed on our side before they become your problem.