Can you ask one question across your ERP and CRM?
Yes, if both are connected to something that can read them together. On their own, each answers questions about its own data. The questions that matter usually need both, and often what customers have said on calls as well.
Why can't my ERP or my CRM answer it on its own?
Your ERP knows what customers ordered, what it cost and what's in stock. Your CRM knows who sales spoke to and what's in the pipeline. A question like “which of our bigger accounts have gone quiet with sales this quarter?” needs both halves, so neither system can answer it.
What do most businesses do instead?
Exports into a spreadsheet. Someone spends an afternoon pulling both systems together, and it's out of date by Monday.
An integration that copies data between them. Useful for keeping records in step, but moving data isn't the same as answering a question.
A dashboard. It works for questions someone set up in advance. Why that so often doesn't stick →
How do you test a tool that says it can do this?
- Does it read both systems live, or a copy that goes stale?
- What does it do when the data doesn't support an answer?
- Can it change anything in either system?
What does asking in plain English across both look like?
This is what Sysgraft does. It reads from your ERP, your CRM and your other central systems, and can take in meeting recordings and call transcripts.
How many times has the last e-shot been mentioned in customer interactions this week?
A real customer question. The answer only exists if marketing and customer conversations are both connected.
Every answer shows its sources. When the data doesn't support an answer, it says so, and says why.
Does it change anything in my ERP or CRM?
No. The AI only ever reads. Where a bespoke module needs to write back, every field it can touch is named in the specification you approve before the build. Most builds need no write access at all.
Which systems does it work with?
Running at clients today on Winman and OrderWise. Connected and tested with Sage 200, Microsoft 365, Barbour ABI and Zoho. Where every system stands →
What does that cost, and how long does it take?
- You approve a full specification before you commit to a subscription.
- Live, working software 10 to 14 days after sign-off.
- No upfront development fee. One fixed monthly subscription, £250 to £1,295 by turnover, over a 36-month minimum term.
Straight answers
Do I need to move my data into one system first?
No. Your data stays where it is; Sysgraft reads from each system live.
Can it read call recordings as well?
Yes. Sysgraft can take in meeting recordings and call transcripts, so what customers say sits alongside what they buy.
Who is Sysgraft for?
UK wholesale and distribution businesses turning over £2m–£20m. Sysgraft's clients are Orthene Chemicals, Holemaker Technology and Foremost Pro.