OrderWise Customer Portal & Staff Portal — Without Replacing OrderWise
Yes — you can add a modern customer portal, staff portal and management dashboard to OrderWise without replacing it. Sysgraft connects to the OrderWise API and builds a bespoke interface layer on top, for UK manufacturers and distributors. No ERP replacement, fixed-price build, UK-hosted.
A Kerridge Commercial Systems (KCS) product that is dominant in UK wholesale distribution, especially among stocked-product distributors and multi-channel sellers.
Where OrderWise slows your people and customers down
OrderWise is data-rich but its Windows client is built for power users at a desk. Sales reps, trade-counter staff and customers all end up phoning the office because the information they need never reaches a screen they can use. Order status chasing is a constant drain on the sales desk.
Built for the way OrderWise data is actually used
- A B2B trade portal for reordering, order tracking and account statements against OrderWise stock and order data
- A rep / trade-counter staff portal for fast order entry and live stock checks away from the desktop client
- A distribution dashboard for order pipeline, despatch performance and stock health
OrderWise's strength in stock and order data makes it a natural fit for customer self-service and trade ordering portals — exactly where distributors lose the most time to phone-based order chasing today.
Connecting to OrderWise
| API model | Documented REST API covering Orders, Stock, Customers, Invoices and Contacts, well suited to high-volume order and stock operations. |
| Authentication | API-key authentication to the OrderWise API; customer and staff identity handled at the portal layer, with Entra SSO available for staff. |
| Key entities | Sales Orders, Stock, Customers, Invoices, Contacts, Despatch records |
| Hosting | UK data residency — AWS eu-west-2 or Azure UK South |
| Validation | Live API audit during the discovery sprint, using your credentials, before any build price |
OrderWise interface layer FAQ
Can you add a customer portal and staff portal to OrderWise without replacing it?
Yes. Sysgraft builds a modern interface layer over OrderWise via its API, leaving the ERP exactly as it is. Documented REST API covering Orders, Stock, Customers, Invoices and Contacts, well suited to high-volume order and stock operations. API-key authentication to the OrderWise API; customer and staff identity handled at the portal layer, with Entra SSO available for staff.
Does OrderWise have an API we can use?
Yes. Documented REST API covering Orders, Stock, Customers, Invoices and Contacts, well suited to high-volume order and stock operations. The discovery sprint includes a live API audit against your instance using your credentials before any build price is issued.
Is OrderWise the same as Kerridge K8?
No — both are KCS products but they are different systems serving different sectors. OrderWise is strong in general wholesale distribution; K8 dominates builders merchants and specialist trade. A single KCS partner relationship helps with both.
Can the portal take orders, not just show them?
Yes, where the OrderWise API supports validated order creation with your pricing and credit rules. The discovery sprint confirms the exact write-back scope.
How is the build priced?
Every project starts with a fixed-price discovery sprint that scopes and prices the build. The build itself is fixed price, followed by a cancellable monthly subscription for hosting, support and ERP API monitoring.
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